Last updated: June 2026
These Terms and Conditions outline the policies that support safe, effective and fair access to care at Above Health.
By booking or attending an appointment, you agree to the Terms outlined below.
Bookings and communications
Appointments can be booked online via our secure booking system or by contacting us directly.
We may send appointment confirmations, reminders and important updates electronically.
It is your responsibility to keep your contact details up to date.
Fees and payments
Payment is required on the day of your appointment.
Fees are displayed clearly at the time of booking and may be updated from time to time.
Any applicable private health or Medicare rebates are processed online in accordance with current claiming rules.
We accept card and digital payments, including Visa, Mastercard and American Express. Cash payments are not accepted.
24-hour cancellation policy
We require at least 24 hours’ notice for any cancellations or appointment changes.
You can manage your appointment quickly and easily in the My Account area of our website.
Late cancellations, late changes and missed appointments incur a fee equal to the full cost of the appointment. This fee is applied to your account and is due on the day of the original booking.
Our policy does not allow further appointments to be booked until upaid fees are settled.
This policy ensures our practitioners’ time is respected and appointments remain available for those who need them.
If we are able to fill your original appointment time, this fee will not be charged.
Exceptions will be made for genuine emergencies and illness with a medical certificate.
Booking an appointment means you acknowledge and agree to this policy.
Late arrivals
If you arrive late, your appointment may need to finish at the scheduled time.
This ensures fairness for all patients.
Full fees still apply.
Treatment consent and safety
All treatment requires your informed consent.
Your practitioner will explain your condition, the recommended treatment plan and any associated risks.
You may withdraw your consent at any time.
If a treatment approach is not recommended for your condition, we will not provide it.
Referrals and rebates
Where eligible, rebates may be available through:
- Medicare Chronic Disease Management (CDM) plans
- Private health insurance
It is your responsibility to confirm rebate eligibility with relevant providers.
Medicare and private health rebates cannot be claimed together.
Referrer’s discount programme
To thank patients for recommending Above Health:
- When you refer a new patient who attends their first appointment, both you and the referred patient receive 20% off your next appointment fee.
- Referrer’s discount cards can be reissued multiple times each time a referral is completed.
- Discounts are non-transferable, cannot be redeemed for cash and must be used within 6 months of issue.
- Discounts apply to standard appointment fees only (excludes add-ons such as dry needling).
- Discounts cannot be combined with other promotions or rebates.
We may adjust or withdraw this programme at any time.
Scope of practice
Our practitioners operate within an approved scope of practice for their registration and training.
While we aim to support your recovery and long-term health, outcomes can vary between individuals.
Where your needs fall outside our scope of practice, we will guide you towards the most appropriate support.
Collaborative care
Where appropriate, we may collaborate with your GP, specialists or other health professionals to support coordinated care.
This may involve sharing relevant clinical information with your consent or where permitted by law.
Behaviour and respect
We aim to provide a safe and welcoming environment.
We reserve the right to decline or discontinue care if behaviour is abusive, unsafe or inappropriate.
Privacy
We are committed to protecting your privacy and comply with the Australian Privacy Principles for handling personal information.
Our Privacy Policy forms part of these Terms and Conditions and provides full details on how personal information is collected, used and stored.
Website information
Website content is general in nature and should not replace personalised healthcare advice.
Individual conditions vary. A consultation is required for tailored recommendations.
Limitation of liability
To the maximum extent permitted by law, Above Health’s liability in connection with the provision of its services is limited as permitted under the Australian Consumer Law.
Nothing in these Terms excludes, restricts or modifies any consumer guarantees or rights that cannot be excluded under applicable law.
These Terms are governed by the laws of New South Wales, Australia.
Updates to these Terms
These Terms and Conditions may be updated occasionally.
We will notify you of any updates via email and our website.
The latest version is always available on this page.
Contact
If you have any questions about these Terms and Conditions, please Contact Us.